FAQ's

Order preparation time 

Thank you for your order. The preparation time vary from 2 to 3 business days. Orders received after 14:00 (UTC - 5:00) are processed the following day. Orders are prepared between 9:00 and 17:00 from Monday to Friday. Orders are not prepared during Holidays. 

 

Pre-orders (valid for all orders)

If our order contains an item that is marked as Pre-order, the total will be only shipped only when this item will become in stock.

 

Refunds for lost packages with no signature (international orders only)

All our international shipments require your signature at the time of delivery. If you accept a modification of these terms and authorize the carrier to have your package delivered without a signature or to a different address than the one indicated in your order, we will not refund or replace your order if your package is lost or missing after the delivery confirmation from the carrier. 

 

Samples included

Each order will include 2 or 3 samples of our choice. However, if you wish to try a particular product, we will be happy to offer you samples of your choice. The requested samples must be available at the time of the order. Thank you in advance for understanding.

 

How to request the samples ?

Leave us a message in the ‘Note’ space at the checkout.

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