Shipping policy
SHIPPING POLICY
1. Order Preparation Time
1.1 Our standard order preparation time is estimated to be between 3 to 5 business days. This timeframe is provided as an estimate only and is not a guarantee. Preparation times may vary depending on order volume, product availability, or operational constraints.
1.2 During sales events or periods of high demand, preparation times may be longer than usual due to increased order volume. Such delays do not constitute grounds for order cancellation, refund, or dispute.
2. Business Hours and Order Processing
2.1 Orders are processed during our standard business hours, from 9:00 to 17:00, Monday to Friday, excluding weekends and public holidays.
2.2 Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.
3. Shipping Notification, Tracking, and Courier Information
3.1 Once an order has been prepared for shipment, a shipping confirmation email will be sent to the email address provided at checkout.
3.2 This email will include the carrier name and a tracking number, allowing the customer to monitor the shipment. All orders are shipped using tracked parcel services.
4. Customer Responsibility for Delivery
4.1 It is the customer’s responsibility to regularly monitor tracking information and ensure availability to receive the shipment.
4.2 In the event of delivery issues, missed delivery attempts, or access restrictions, the customer is responsible for contacting the carrier directly to arrange redelivery or collection.
Failure to follow tracking updates or carrier instructions does not entitle the customer to a refund, replacement, or store credit.
5. Address Accuracy
5.1 Customers are solely responsible for providing a complete and accurate delivery address at the time of ordering.
5.2 We are not responsible for delivery failures, delays, or losses resulting from incorrect, incomplete, or modified address information provided by the customer.
5.3 Orders cannot be modified or cancelled once placed. Customers are responsible for ensuring address accuracy prior to checkout.
6. Non-Collection and Undeliverable Shipments
6.1 If an order is not collected, refused, or deemed undeliverable due to customer-related reasons (including incorrect address, missed delivery attempts, or failure to pay customs fees), no refund, replacement, or store credit will be issued.
6.2 International shipments returned or deemed undeliverable are not routed back to our warehouse and are automatically disposed of by carriers or customs authorities.
