INTERNATIONAL (OUTSIDE EUROPE) - SHIPPING + FAQ
Q: How long would it take for my order to be shipped?
A: Thank you for your order. Our estimated preparation time is usually 3 to 5 business days, but during sales events the delay can be longer than usual because of the higher volume of orders to process.
Orders are prepared between 9:00 and 17:00 from Monday to Friday during business days. Orders are NOT prepared during the weekend or holidays.
We will notify you when it has been shipped. Thank you for understanding.
All orders will be ship via FEDEX Express.
Q: Do I have to pay customs for the reception of my package?
A: All displayed prices do not include VAT, regional taxes, or duties.
Your order may be subject to import duties and taxes once a shipment arrives to your country. Please contact your local customs office for further information.
The Green Jungle Beauty Shop inc. is not responsible for any duties and taxes applied to your package, and you will be responsible for paying any additional charges for customs clearance.
Customs policies and tax rates differ widely from and within a country to another, but abiding the law, we must declare all items at their full price and can't alter this amount to decrease international customs fees.
Shall you refuse a shipment from The Green Jungle Beauty Shop inc., you will be responsible for the original shipping charges, duties and taxes related to this shipment, and the cost of returning the goods to us.
Q: What happens when you order a pre-order item?
A: If your order contains an item that is marked as Pre-order, the total order will be shipped only when this item will become in stock.
Q: I haven't received my order and the tracking says it has been returned. What happened?
A: We will provide you with a tracking number to follow your order's journey to you. It is the customer's responsibility to check the tracking and be ready for the delivery.
Q: I was not home when they tried to deliver my package. What happens now?
A: It's the customer's responsibility to contact the carrier and arrange a new delivery date. Both tracking number and courier’s name can be found in the shipping confirmation email.
Q: I have received my order but there weren't any samples inside. Why?
A: We currently do not offer any samples for sanitary measures and to conform with the law of fabrication and labelling of cosmetics. This decision is also aligned with our policy of reducing waste as much as we can. We care about the environment and try to use minimal packaging that could be easily recycled.
Occasionally, and whenever they are available, we give original samples that are provided to us by the brands.
Some brands offer mini or travel sizes so you can purchase those before committing to full size products. Thank you for your understanding!
Q: I made an order but I have changed my mind. What can I do?
A: Once an order has been placed and registered, it is processed automatically and can no longer be canceled or modified. If we can stop the package before being pickup by the carrier, we will accept to refund you minus a 5$ fee for restocking the product.
Q: Can I change the delivery address when my package has already been sent?
A: A change on the delivery information after the package is sent may cause a delay in your delivery or troubles getting it.
We are not responsible for any modifications on the delivery address and the resulting problems this may cause.
Please be sure when you order that your put the correct address.
Q: What happens if my package gets returned?
A: If an order is returned to us because you didn’t collect it in time, we will deduct the shipping fee from the refund amount + 15$ for restock.
We will refund for the products you paid but not the shipping charge. Refund will be in the form of a gift voucher.
Q: Do you offer free shipping?
A: All our shipping rate are available at the checkout before making the transaction for each country available.
Q: It is possible to return my order?
A: Return policy
We must make a common effort to reduce the amount of waste and our carbon footprint. The beauty industry contributes to generating a lot of pollution and we surely need to reduce our current level of comfort to change things.
In respect to our customers, all returned products end up in the trash because we can't be really entirely certain if the product has been used or not.
Therefore, we have decided to not accept returns anymore.
So what if you choose the wrong lipstick colour? Offer it to a friend or family so that the product is used by someone. Give it a second life!
However, if you receive a defective or damaged product, please write to us at firstname.lastname@example.org and we will help you!
Q: I got my order but something is missing or broken. What should I do?
A: You can contact us at email@example.com Please send us pictures of your order (including images of both interior and exterior packaging), so we can help you. If a product is missing, don't worry we take picture of all orders before shipping, so solving the problem will be fast!
Q: My order was marked as delivered but I haven’t received it.
A: If your order was marked as delivered but you don't have it yet, chances are your package is hiding nearby. Please check with nearby neighbors, other members of the household or areas near your entrance. Sometimes to prevent packages from being stolen, drivers will place your packages in hidden areas.
If you are still unable to locate your package we recommend confirming the correct shipping address was entered on your order confirmation.
Package still missing? Please email your order number to firstname.lastname@example.org and our customer service team will help you.
If you still have questions shoot us a line at email@example.com We'll get back to you in about 24/48 hours * during the working days.
* The Green Jungle beauty shop team does not operate on Holidays and weekends. Time estimates are based on business days.
You have questions about the products that we have in this store?
You want to find out what is the next brand or product that will be available or simply want to make a suggestion?
Please feel free to contact us at any time by email at firstname.lastname@example.org
Our customer care service will be more than happy to help you in English, French, Spanish and Italian!